Refund policy
No-Return Policy
At Curlz Girlz, We Prioritise Health and Safety
As a small, customer-focused business, we are committed to delivering only the best in hair care products. Due to the personal nature of our products and for essential sanitary reasons, we have adopted a strict no-return policy.
Why We Changed Our Policy
- Past Experiences: While we previously accepted returns, we unfortunately faced challenges with returned items not meeting our strict hygiene standards. We have had instances where products, such as our hair rods, were returned in a condition that was not just unsaleable, but also posed health risks. This experience has compelled us to reconsider our policy to uphold our commitment to health and safety.
- Sanitary Concerns: Our hair products are personal and intimate items. Once they are shipped, we cannot guarantee their hygienic integrity if returned. This is critical as these products are in direct contact with skin and hair.
- Maintaining Quality Standards: As a small business, our resources are focused on quality and customer satisfaction. Implementing a no-return policy allows us to ensure that every product you receive is new, unused, and adheres to the highest sanitary standards.
Our Commitment to Customer Satisfaction
We understand that a no-return policy can be concerning, but we assure you that customer satisfaction remains our top priority. If you encounter any issues with your purchase, please contact us. We are dedicated to resolving your concerns and ensuring a positive experience with our products.
Seeking Your Understanding and Support
This policy is in place to protect the health and safety of all our customers. We appreciate your understanding and support in this matter. Your trust in Curlz Girlz is valuable to us, and we are here to provide quality products and exceptional service.
Thank you for choosing Curlz Girlz, where quality, safety, and customer care are our utmost priorities.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at curlzgirlzz@gmail.com. Please note that returns will need to be sent to the following address:
Curlz Girlz, Loughton, Essex, 148 Grosvenor Drive, IG102LE
You can always contact us for any return question at curlzgirlzz@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at curlzgirlzz@gmail.com